Refund Policy

Refunds may be granted up to 30 days from purchase minus transaction fee of $5.99 USD. For trials we do not issue refunds. Customer need to provide a valid reason for claiming a refund. After a period of more than 30 days since the date of purchase, the transaction will be regarded as final. We will normally decline to grant a refund, except in special circumstances. It will however pass any dispute or request information on to the relevant product who may still decide to grant a partial refund.

Subscriptions and recurring charges

Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place as from the next period of billing. A cancellation will only cancel future billings.

Other reasons for cancellation

FilesProvider reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies. Refunds may also take place as a result of a processing error, technical problem, chargeback, threat of chargeback or any fraudulent transaction or situation which Plimus reasonably considers to be potentially fraudulent, unlawful, or in breach of FilesProvider' prohibited items & DCMA policy or privacy policy.

Agreement to these terms

This policy may be updated from time to time, so you should check back regularly.